Implementation Manager

What You'll Be Doing

Running product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live

Educating customer resources on Arcadia’s technical implementation processes, product architecture / functionality, best practices around complex healthcare data integration and platform usage to drive quality improvement. Analyzing and managing cost / utilization, and improve risk adjustment accuracy

Establishing engagement goals, priorities, and timelines. Developing a detailed project plan oriented around customer and internal objectives. Managing tasks on a day-to-day basis and reports status

Escalating and leading resolution of risks and issues including understanding complex technical challenges. Designing custom solutions leveraging Arcadia’s products and service capabilities

Responsible for customer communications. Owning all standing and ad-hoc project meetings

Coordinating customer, internal, and third-party activities. Ensuring project team collaboration and early escalation if project is tracking behind

Demonstrating strong organizational, presentation, and customer service skills; Communicating effectively on data structures and platform architecture

Clearly communicating program/project status, issues, risks, plans, etc. to senior management

Performing other related duties as assigned or requested

What You'll Bring

Bachelor’s degree in related field

At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks

Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform

Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL

Would Love for You to Have

Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders

Strong problem solving, interpersonal, and organizational skills

Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams

What You'll Get

Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care

A flexible, remote friendly company with personality and heart

Employee driven programs and initiatives for personal and professional development

Be a member of the Arcadian and Barkadian Community

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.