Desktop Engineer - macOS

Key Tasks & Responsibilities

System Administration & Engineering

Perform daily configuration, administration, and operation of macOS-based desktop and client/server systems.

Engineer, build, and maintain standardized macOS images, configurations, and profiles.

Optimize system performance, resource utilization, and endpoint stability.

Conduct system capacity analysis and planning for macOS environments.

Implement and maintain system configurations in accordance with organizational standards and policies.

Provide Tier 3 support for complex macOS system issues.

Troubleshoot advanced hardware, software, operating system, and performance issues.

Support enterprise applications and integrations within macOS environments.

Perform root cause analysis and implement long-term solutions for recurring issues.

Desktop Engineering & Endpoint Management

Design, deploy, and manage macOS desktop environments using enterprise tools (e.g., JAMF, Intune, or equivalent).

Develop and maintain deployment workflows, automation scripts, and configuration profiles.

Manage patching, updates, and compliance baselines for macOS endpoints.

Ensure endpoint compliance with security policies and organizational standards.

Support application packaging, testing, and deployment for macOS systems.

User Support & System Access

Provide assistance to users in accessing and effectively using business systems on macOS devices.

Support identity and access management processes (e.g., Active Directory, Azure AD integration).

Ensure proper configuration of user environments, permissions, and security settings.

Collaborate with support teams to improve user experience and system usability.

System Monitoring & Maintenance

Monitor system performance, logs, and alerts to ensure optimal operation.

Perform proactive maintenance, including patching, updates, and system health checks.

Support backup, recovery, and endpoint security measures as required.

Ensure compliance with IT security policies, standards, and regulatory requirements.

Documentation & Reporting

Develop and maintain documentation for system configurations, processes, and procedures.

Document engineering standards, deployment methods, and troubleshooting guides.

Prepare reports related to system performance, utilization, and capacity planning.

Ensure adherence to change management and configuration management processes.

Collaboration & Support

Work closely with system administrators, network engineers, security teams, and Help Desk staff.

Support enterprise deployments, upgrades, and infrastructure initiatives.

Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.

Participate in continuous improvement initiatives and technology evaluations.

Required Skills & Competencies

Advanced knowledge of macOS operating systems and Apple hardware

Experience with endpoint management and mobile device management (MDM) tools

Strong understanding of system administration, configuration management, and automation

Experience integrating macOS with enterprise services (e.g., Active Directory, Azure AD)

Ability to optimize system performance and conduct capacity planning

Strong analytical and troubleshooting skills

Excellent communication and customer service skills

Preferred Qualifications

Experience with scripting (e.g., Bash, Python)

Experience in federal or government IT environments

Work Environment

Office and/or customer-site environment

May require on-call support or after-hours maintenance activities

May involve physical handling of IT equipment

Education & Experience

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

(or equivalent experience)

Experience

5+ years of experience in desktop engineering, system administration, or enterprise IT support

Experience supporting macOS in enterprise environments

Experience with macOS endpoint management tools (e.g., JAMF, Intune)

Certifications

Apple certifications (e.g., Apple Certified Support Professional – ACSP, JAMF certifications)

ITIL certification preferred.

Security Clearance

Applicants must be able to obtain a Public Trust clearance