Commercial Loan Servicing Associate

Key Responsibilities

Review and normalize annual property operating statements to industry standards; update loan systems with accurate financial data for required reporting.

Analyze trends in debt service coverage, revenues, expenses, and occupancy to assess collateral and loan health; escalate issues as appropriate.

Own issue tracking and follow up to resolution; report relevant matters to Credit, Surveillance Committee, Servicing leadership, or Special Servicing.

Prepare and process payoff statements in accordance with loan documents; review notes and loan agreements for prepayment provisions and special requirements.

Monitor property taxes and insurance to ensure ongoing compliance with lender requirements; update systems for accurate reporting.

Review and manage holdback draw requests, including documentation review, approval coordination, system updates, and amortization schedule adjustments.

Manage borrower requests such as lease reviews, approvals, and support for loan modifications in coordination with Credit Analysts.

Review annual property inspection reports and track deferred maintenance items; coordinate follow-up with borrowers and servicers.

Prepare post-closing and revised amortization schedules related to loan conversions, paydowns, re-amortizations, and holdback advances.

Complete designated departmental responsibilities, which may include payoff reporting, CECL and RBC support, escrow processing, reconciliations, and ad hoc initiatives.

Core Competencies (Skills, Knowledge, Abilities):

Working knowledge of commercial mortgage servicing concepts and loan documentation.

Strong analytical skills with the ability to interpret property-level financial statements and loan performance data.

High attention to detail and commitment to data accuracy and integrity.

Ability to manage multiple recurring tasks and deadlines within established procedures.

Effective written and verbal communication skills, including the ability to clearly document findings and escalate issues appropriately.

Ability to work independently while collaborating closely with servicing, credit, and management partners.

Comfort using loan servicing systems and standard office technology, including Microsoft Excel, Word, and Outlook.

Minimum Qualifications:

Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent work experience.

1–3 years of experience in a similar analytical role (commercial real estate, commercial banking, corporate finance, accounting, or related area) or educational equivalent.

Demonstrated ability to manage multiple workstreams, track issues, and meet recurring deadlines.

Strong professional communication skills with internal and external stakeholders.

Preferred Qualifications

Experience reviewing commercial loan documents, including notes, loan agreements, and holdback agreements.

Prior exposure to commercial mortgage servicing, loan surveillance, or portfolio management.

Experience coordinating with multiple internal and external partners.

Interest in developing a long-term career in commercial lending or mortgage servicing.