Network Services Lead

Key Tasks & Responsibilities

Network Management and Support:

Operate and maintain NIEHS’s critical network environment, ensuring connectivity across all NIEHS buildings and one offsite facility.

Provide full-range IT management and support network management, including segment provisioning, IP address allocation, Network Access Control (NAC), and IPv6 rollout.

Oversee operations, administration, maintenance, and provisioning of LAN and WAN systems.

Track and maintain network resources, including media access control (MAC) and IP addresses.

Troubleshooting and Production Support:

Provide production support for network operations, monitoring day-to-day performance, and resolving network issues.

Support second-level problem identification, diagnosis, and resolution.

Dispatch and coordinate with circuit and hardware vendors for problem resolution.

Monitor network performance, provide statistics, and implement strategies for maintaining network infrastructure.

Network Security:

Support network security measures, including threat monitoring, prevention, and risk analysis.

Assist with intrusion and vulnerability testing.

Prepare and support NIH and GAO audits, ensuring compliance with security requirements.

Network Performance Monitoring:

Ensure consistent configuration and tracking of network equipment.

Furnish monthly network performance reports, including traffic analysis, bandwidth utilization, errors, and other metrics.

Monitor real-time network performance and alert on device failures and threshold breaches.

Unified Communications and Video Teleconferencing :

Support the configuration and provisioning of UC and VTC services and devices.

Assist with troubleshooting and forward service requests to NIEHS ASAB.

Cabling and Infrastructure Support:

Support the installation, reinstallation, removal, and maintenance of ethernet and fiber optic cabling.

Ensure compliance with NIH Design Requirements Manual and industry standards.

Perform and document testing of CAT6a and higher copper cable systems, as well as fiber cable testing for effective splicing and attenuation measurements.

Education & General Experience

B.S. in Computer Science, Information Technology Management, or Engineering.

Alternatively, four years of related experience may substitute for the educational requirement.

Minimum 5 years of experience supporting installation, implementation, troubleshooting, and maintenance of WANs and LANs.

Experience designing and managing WAN infrastructure and related processes.

Production support experience, including day-to-day operations, monitoring, and problem resolution.

Experience supporting the dispatch of circuit and hardware vendors and escalation communication.

Knowledge of software systems, architectures, communication protocols, and network hardware devices.

Certifications

Relevant certifications in network management and security (e.g., CCNA, CCNP, CISSP) are preferred.

ITIL 4 (Preferred)

Security Clearance

Public Trust Moderate (Tier 2)

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

May require local travel to customer sites.

This position may require working outside of regular business hours, including nights, weekends, and holidays to support after-hour emergencies or surge support.

May require sitting/standing for extended periods and performing tasks involving bending, stooping, and reaching.

Potential continental US travel to other customer locations, if required