Program Manager

Key Tasks & Responsibilities

The Program Manager performs day-to-day management of contract operations, potentially involving multiple locations, task areas, and personnel. Key responsibilities include:

Contract Leadership & Governance

Serves as the Contractor’s single Program Manager and primary interface with the Government CO, COR, customer agency representatives, and senior management personnel.

Ensures overall contract performance, including service delivery, adherence to the Performance Work Statement (PWS), and achievement of all SLAs.

Formulates, enforces, and continuously improves work standards, policies, operational procedures, and quality measures.

Assigns schedules, reviews work discrepancies, and ensures Contractor personnel follow established policies, objectives, and organizational goals.

Responsible for all staffing decisions, including onboarding, task assignments, performance feedback, and maintaining adequate staffing levels to meet contractual requirements.

Oversees the tracking, management, and accountability of government-furnished equipment (GFE) both onsite and offsite.

Program Management & Reporting

Develops, maintains, and implements a comprehensive Program Management Plan (PMP) outlining organizational structure, communication protocols, risk management, quality assurance, performance monitoring, and escalation procedures.

Provides weekly status reports, program dashboards, and key performance metrics to Government stakeholders.

Participates in and facilitates regular management meetings, reviews, and briefings to communicate status, risks, issues, and improvement opportunities.

Ensures quality of all deliverables and services through structured quality reviews, audits, and continuous process improvement.

Financial and Risk Management

Manages all financial aspects of the program including budgeting, forecasting, invoicing, burn rate tracking, and variance reporting.

Identifies, evaluates, and mitigates program risks, and implements risk response strategies.

Service Delivery, Operations & Change Management

Organizes, directs, and coordinates planning and production of all contract support activities.

Ensures effective delivery of all IT support services, including enterprise applications, network services, communications systems, cybersecurity requirements, and end-user support.

Applies federal IT standards, including information security, configuration baselines, and operational best practices.

Utilizes the customer’s Change and Release Management process to coordinate changes, communicate impacts, and ensure controlled implementation.

Maintains internal processes that align with industry performance standards, quality frameworks, and customer-specific requirements (e.g., CMMI, ITIL, PMLC methodologies).

Internal Coordination & Corporate Responsibilities

Coordinates with internal corporate teams for staffing, budgeting, recruitment, compliance, and organizational reporting.

Maintains internal documentation and ensures corporate processes support program delivery.

Drives operational excellence and fosters a culture of continuous improvement.

Education & Experience

Minimum Qualifications

Bachelor’s degree in a related field.

Minimum of eight (8) years of experience in project management or a related field.

At least five (5) years of experience in IT service/support operations or related disciplines.

Demonstrated leadership experience managing personnel across multiple functional areas.

Proficiency with Microsoft Office and other automated tools for reporting, analysis, and communication.

Strong understanding of IT services, networking concepts, communication systems, and federal security standards.

Experience supervising technical personnel and coordinating operational tasks.

ITIL v4 Foundations certification.

Excellent written and verbal communication skills.

Preferred Qualifications

Project Management Professional (PMP) certification.

Experience with Project Management Lifecycle (PMLC) methodologies.

Experience with Capability Maturity Model Integration (CMMI) frameworks.

Experience delivering IT services in complex enterprise or federal environments.

Certifications

ITIL certification v4 required.

Project Management Professional (PMP) certification preferred.

Security Clearance

Ability to obtain Public Trust clearance.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

Onsite at customer location