Desktop Engineer - Windows

Key Tasks & Responsibilities

System Administration & Engineering

Perform daily configuration, administration, and operation of Windows-based desktop and client/server systems.

Engineer, build, and maintain standardized Windows desktop images and configurations.

Optimize system performance, resource utilization, and endpoint stability.

Conduct system capacity analysis and planning to support enterprise desktop environments.

Implement and maintain system configurations in accordance with organizational standards and policies.

Provide Tier 3 support for complex Windows system issues.

Troubleshoot advanced hardware, software, operating system, and performance issues.

Support enterprise applications and system integrations within the Windows environment.

Provide root cause analysis and implement long-term solutions to recurring issues.

Desktop Engineering & Endpoint Management

Design, deploy, and manage Windows desktop environments using enterprise tools (e.g., SCCM, Intune, or equivalent).

Develop and maintain deployment packages, scripts, and automation processes.

Manage patching, updates, and configuration baselines for Windows endpoints.

Ensure endpoint compliance with security and configuration standards.

Support application packaging, testing, and deployment.

User Support & System Access

Provide assistance to users in accessing and effectively using business systems.

Support identity and access management processes (e.g., Active Directory, group policies).

Ensure proper configuration of user environments and system access controls.

Collaborate with support teams to improve user experience and system usability.

System Monitoring & Maintenance

Monitor system performance, logs, and alerts to ensure optimal operation.

Perform proactive maintenance, including patching, updates, and system health checks.

Support backup, recovery, and system resilience processes as required.

Ensure compliance with security policies, standards, and regulatory requirements.

Documentation & Reporting

Develop and maintain documentation for system configurations, processes, and procedures.

Document engineering standards, deployment processes, and troubleshooting guides.

Prepare reports related to system performance, utilization, and capacity planning.

Ensure adherence to change management and configuration management processes.

Collaboration & Support

Work closely with system administrators, network engineers, security teams, and Help Desk staff.

Support enterprise deployments, upgrades, and infrastructure projects.

Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.

Participate in continuous improvement initiatives and technology evaluations.

Required Skills & Competencies

Advanced knowledge of Windows operating systems (desktop and enterprise environments)

Experience with endpoint management tools (e.g., SCCM, Intune)

Strong understanding of system administration, configuration management, and automation

Experience with Active Directory, Group Policy, and enterprise applications

Ability to optimize system performance and conduct capacity planning

Strong analytical, problem-solving, and troubleshooting skills

Excellent communication and customer service skills

Preferred Qualifications

Experience with scripting (e.g., PowerShell)

Experience in federal or government IT environments

Work Environment

Office and/or customer-site environment

May require on-call support or after-hours maintenance activities

May involve physical handling of IT equipment

Education & Experience

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

(or equivalent experience)

Experience

5+ years of experience in desktop engineering, system administration, or enterprise IT support

Experience supporting Windows operating systems in client/server environments

Experience with endpoint management and deployment tools

Certifications

Microsoft certifications (e.g., Modern Desktop Administrator, Azure certifications)

ITIL certification preferred.

Security Clearance

Applicants must be able to obtain a Public Trust clearance