Data Center Manager

Key Tasks & Responsibilities

Data Center Operations & Infrastructure Management

Supervise, coordinate, and perform additions, changes, and upgrades to operating systems, and associated devices

Oversee day-to-day Data Center operations including system availability, performance monitoring, and operational stability

Evaluate system utilization, response times, and capacity trends to ensure optimal performance

Provide primary support for detection, diagnosis, and correction of operational issues across infrastructure environments

Systems Engineering & Technical Oversight

Lead installation, configuration, testing, and integration of new hardware and software within the Data Center

Troubleshoot complex infrastructure issues at both physical and logical network layers, including communication protocols (TCP/IP and related standards)

Participate in planning, design, technical review, and implementation of new infrastructure systems and upgrades

Maintain and enforce infrastructure standards across enterprise systems

Virtualization & Server Infrastructure (VMware / OS Platforms)

Oversee VMware vCenter environments and virtual machine infrastructure

Manage Windows and Linux server environments, including patching, performance tuning, and lifecycle management

Ensure virtualization resources are optimized for performance, scalability, and availability

Support provisioning, decommissioning, and migration of virtual and physical servers

Storage Systems Management

Oversee enterprise storage environments including SAN, NAS, DASD, and RAID systems

Monitor storage performance, capacity utilization, and I/O optimization

Ensure storage expansion, lifecycle management, and backup integration are properly executed

Maintain compliance with storage standards, encryption requirements, and federal data protection policies

Database Platform Oversight

Provide oversight for enterprise database environments including Oracle, SQL Server, PostgreSQL, and MySQL

Coordinate with Database Administrators on performance tuning, patching, and maintenance activities

Ensure database infrastructure availability, capacity planning, and integration with application services

Backup & Recovery Operations

Oversee enterprise backup and recovery systems and ensure compliance with NIEHS backup policies

Ensure backup schedules are executed successfully and recovery procedures are validated

Coordinate semi-annual and ad hoc recovery testing, including bare-metal restores

Ensure Recovery Time Objective (RTO) and Recovery Point Objective (RPO) requirements are met

Monitor backup integrity, media reliability, and restoration success rates

Citrix / End-User Access Infrastructure

Oversee Citrix environments and virtual application delivery platforms

Ensure secure, reliable remote access and application delivery services

Coordinate upgrades, patching, and performance optimization for Citrix infrastructure

Operations Support, Reporting & Consultation

Provide technical consultation, guidance, and training to IT staff as directed by the Government

Support capacity planning, system forecasting, and infrastructure optimization initiatives

Maintain operational reports covering system health, utilization, and performance trends

Participate in after-hours support and on-call rotations as required

Required Technical Skills

VMware vCenter and virtual infrastructure management

Windows Server and Red Hat Enterprise Linux (RHEL) administration

Enterprise storage systems (SAN, NAS, DASD, RAID)

Backup and disaster recovery systems and methodologies

Database infrastructure support (Oracle, SQL Server, PostgreSQL, MySQL)

Citrix or equivalent virtual application delivery platforms

Network troubleshooting including TCP/IP and infrastructure diagnostics

System monitoring and performance analysis tools

Preferred Skills

Experience supporting Federal or NIH IT environments

Familiarity with hybrid cloud environments (e.g., Azure integration)

Experience with automation and infrastructure orchestration tools

ITIL Foundation or equivalent IT service management knowledge

Key Competencies

Strong technical leadership and infrastructure oversight

Analytical troubleshooting and root cause analysis

Capacity planning and performance optimization

Effective communication and technical mentoring

Ability to manage mission-critical systems under SLA constraints

Strong operational discipline and attention to detail

Education & Experience

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

Experience

7+ years of experience in Data Center operations, systems engineering, or infrastructure management

Experience supervising enterprise-scale infrastructure environments

Experience supporting multi-platform environments (Windows, Linux, virtualization, storage, and database systems)

Certifications

VMware VCP (virtualization backbone)

Azure Administrator (hybrid cloud)

RHCE (Linux operations)

Security+ (federal compliance baseline)

Certified ScrumMaster (CSM) or Agile certification

Relevant cloud certification (e.g., Microsoft Azure Fundamentals or Associate)

ITIL certification preferred.

Security Clearance

Applicants must be able to obtain a Public Trust clearance