Collections Call Center Representative

What You'll Do

As a Call Center Representative in Collections, you’ll manage a portfolio of auto loan accounts, connect with customers to understand their situation, and work collaboratively to create win-win payment solutions. You’ll make up to 200 outbound calls per day, and on average will speak with 20 customers regarding their delinquent accounts while building positive relationships.

If you’re motivated by goals, enjoy meaningful customer interactions, and want to be part of a team that supports your success, we’d love to hear from you!

What You'll Bring

High school diploma or equivalent.

Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.

Strong judgment and discretion with highly sensitive and confidential information.

Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new system.

Ability to build cross-functional partnerships and maintain positive customer relationships.

Active listening skills; comfortable probing and asking targeted questions to gather information.

Strong verbal and written communication with internal and external customers.

Team player who can adapt in a fast-paced, changing environment.

Excellent organization and attention to detail; able to manage multiple priorities.

Commitment to GLS core values and key competencies.

Work Environment

This role is phone- and computer-based, requiring the employee to be seated for extended periods.

Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits and Perks

Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

401K with employer match and 100% immediate vesting

Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

Paid Volunteer Time Off (VTO) Annually

Tuition Reimbursement

Parental Leave

Business casual work environment

About GLS

Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.