Production Control Analyst

Responsibilities:

Change, Release and Deployment Management

Manage the IT service management lifecycle to enable beneficial changes to be made with minimum disruption to IT services.

Work with IT leadership, Application Development, Infrastructure and other IT resource areas to define and communicate the change, release and deployment process.

Execute deployment process to move ‘in good order’ changes into the various environments following change management / release management and quality control procedures for Model and Production environments.

Responsible for managing the workload from service ticket requests, service outages, change control, and other related projects.

Acts as a liaison between developers, infrastructure, and project management resources to plan changes to the various system and applications.

Provide leadership for formal change management meetings and processes, including management of the forward schedule of change

Lead efforts to standardize deployment processes, policies and on the various environments

Prepares jobs for processing:

Prepares complex jobs on in model and production environments.

Works with development teams to prepare or revise job schedules as necessary.

Strategy & Planning

Provides consultation to application development teams regarding change management requirements and provides recommendations for both the design and action plans for code promotion and new application/system integration.

Coordinates with other Infrastructure teams to configure, install, maintain, and upgrade company's various system environments.

Must have a strong working knowledge of

O Mainframe Environment

O Windows Servers

O Linux and UNIX systems

O iSeries-AS/400

O Scheduling Tools

O Powershell

Ensures high level integration of application development with IT policies and strategies.

O SOX, IT governance, data strategy, security, and other IT functions.

Makes and executes on well-thought-out decisions on the most complex or ambiguous issues.

Production Support

Participates in outage situations and collaborates with other IT teams to restore the production environment.

Resolves problems in model/production by diagnosing system/application and takes corrective action.

Assesses and monitors operating environment for performance, capacity and system availability. Makes recommendations for changes as needed.

Disaster Recovery

Partner with Application Development, Infrastructure, and BCP teams to help develop/ maintain Application Recovery Plans

Participate in DR exercises with the BCP coordinator and the Application Development teams

In event of a disaster:

Coordinate with DR Coordinator and senior leadership on recovery plans

Validate application, infrastructure, data readiness based on application priority determined by BCP plan and senior leadership.

Once application readiness is confirmed, coordinate activities to restart application processing.

Work Experience, Education, Certification / Training Required:

Associate, Bachelor’s Degree or equivalent work experience required.

Greater than 2 years of professional IT experience in an organization with complex, multi-tiered technical solutions including a mainframe.

Minimum of 2 years’ experience with a change control processes.

Strong understanding of Distributed Systems environments.

Minimum of 2 years working with scheduling and change/release management software.

Knowledge, Skills and Abilities Required:

Strong technical and analytical skills with a track record of resolving complex issues.

Broad work history and knowledge of the following technologies and their uses:

Windows Server, UNIX, Linux, iSeries-AS/400, BMC Control M, Workload Automation Tools, powershell.

Excellent organizational skills.

Highly self-motivated with ability to work independently.

Excellent oral and written communications skills including the development of procedural documentation and meeting materials.

Has the ability to work effectively under very tight deadline pressures as well as plan, schedule, and execute multiple concurrent activities.

Strong customer service orientation.

Knowledge of scheduling and change technologies.

On-call availability. Once every six weeks