Customer Support Technician II - Windows
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- open for 94 days (90+ without a fill is a strong ghost signal)
- 3359 open roles at this company in 30 days (mass-hiring blitz)
- no salary disclosed (correlates with ghost postings)
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About the role
Key Tasks & Responsibilities
System Administration & Operations
Assist with the daily operation and maintenance of Windows-based systems, including desktops, servers, and client/server environments.
Support system configuration, installation, and upgrades of operating systems and related software.
Monitor system performance and assist with optimization of system operations and resource utilization.
Perform routine system maintenance tasks, including patching, updates, and system health checks.
Assist in system capacity analysis and planning to support current and future requirements.
Assist users in accessing and utilizing business systems and applications.
Support account provisioning, permissions, and access control in accordance with organizational policies.
Provide guidance and training to users on system functionality and best practices.
Ensure timely resolution of service requests in accordance with SLAs.
Technical Support & Troubleshooting
Provide support for Windows systems, resolving escalated hardware, software, and operating system issues.
Troubleshoot system access, performance, and connectivity issues.
Support enterprise applications and business systems within the Windows environment.
Escalate complex system-level issues to senior administrators or engineering teams as needed.
System Monitoring & Maintenance
Monitor system alerts, logs, and performance metrics to identify and resolve issues proactively.
Assist in maintaining system security, including applying patches and updates.
Support backup and recovery processes as required.
Ensure systems remain compliant with organizational standards and policies.
Documentation & Reporting
Document system configurations, procedures, and troubleshooting steps.
Maintain accurate records of system changes and maintenance activities.
Assist in preparing reports related to system performance, utilization, and capacity.
Follow established change management and configuration management processes.
Collaboration & Support
Work closely with Help Desk, network teams, and senior system administrators.
Support system deployments, upgrades, and infrastructure projects.
Participate in team meetings, training, and continuous improvement initiatives.
Required Skills & Competencies
Knowledge of Windows operating systems (desktop and/or server)
Familiarity with system administration concepts and tools
Experience troubleshooting hardware, software, and system issues
Basic understanding of networking concepts and system security
Ability to monitor system performance and support optimization efforts
Strong customer service and communication skills
Preferred Qualifications
Certifications such as CompTIA A+, Network+, or Microsoft certifications
Experience with Active Directory and enterprise environments
ITIL Foundation certification
Experience in federal or government IT environments
Work Environment
Office and/or customer-site environment
May require on-call support or after-hours maintenance activities
May involve physical handling of IT equipment
Required Skills & Competencies
Knowledge of Windows operating systems (desktop and/or server)
Familiarity with system administration concepts and tools
Experience troubleshooting hardware, software, and system issues
Basic understanding of networking concepts and system security
Ability to monitor system performance and support optimization efforts
Strong customer service and communication skills
Preferred Qualifications
Experience with Active Directory and enterprise environments
Experience in federal or government IT environments
Work Environment
Office and/or customer-site environment
May require on-call support or after-hours maintenance activities
May involve physical handling of IT equipment
Education & Experience
Education
Bachelor’s degree in Information Technology, Computer Science, or related field
(or equivalent experience)
Experience
5+ years of experience in IT support or system administration
Experience supporting Windows operating systems and client/server environments
Experience with Tier 2-3 support and system operations preferred
Certifications
Certifications such as CompTIA A+, Network+, or Microsoft certifications
ITIL certification preferred.
Security Clearance
Applicants must be able to obtain a Public Trust clearance
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