Spaceport Experience Specialist

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SPACEPORT EXPERIENCE SPECIALIST

The Spaceport Experience Specialist plays a key role in designing and delivering best-in-class employee experiences across SpaceX. This role supports the execution of internal and external programming, site activations, wellness offerings, and community-building efforts that enhance culture, boost morale, and drive engagement at our spaceport locations. You will partner with internal teams to bring large-scale initiatives to life while also owning the day-to-day execution of services, events, and amenities that improve quality of life for SpaceX employees. The ideal candidate is creative, operationally-minded, and has a sharp eye for aesthetics. You’ll be responsible for improving shared spaces, owning internal communications like the monthly Experience newsletter, and helping create environments where employees feel inspired and supported.

RESPONSIBILITIES

Support Spaceport Experience operations including onsite events, amenities, wellness activations, and engagement programming

Lead the creation and distribution of the monthly experience newsletter, managing content, formatting, and stakeholder coordination

Identify and execute improvements across employee-facing spaces, ensuring they are functional, inviting, and aligned with SpaceX’s design aesthetic

Support signage updates, space refreshes, and design-forward upgrades in collaboration with Facilities and Development teams

Monitor the quality and consistency of employee-facing services, resolving issues and upholding operational standards

Assist with event logistics, vendor coordination, signage, and internal communication workflows

Train staff on customer service expectations, anticipating needs, and effective problem resolution

Maintain team documentation including SOPs, onboarding guides, and playbooks

Track program data, ticketing trends, and supports internal reporting

Collaborate cross-functionally with Culinary, Safety, Facilities, and other internal partners

Draft scopes of work, conducts job walkdowns, and supports the RFPO and purchasing process

BASIC QUALIFICATIONS

High school diploma or equivalency certificate

2+ years of experience within the hospitality or operations industry

PREFERRED SKILLS AND EXPERIENCE

Strong creative instincts and a polished eye for aesthetics and space design

Experience launching new programs or services from the ground up

Experience managing internal newsletters, campaigns, or communication tools

Comfortable working cross-functionally in fast-paced, multidisciplinary environments

Skilled in Microsoft Office, Outlook, and collaborative/project tools

Strong communication and writing skills

Familiar with vendor bidding, purchasing processes, and creating scopes of work

Ability to read floor plans and assist with space planning decisions

Highly organized with strong time management and the ability to juggle multiple priorities

Experience developing SOPs, onboarding materials, and internal training docs

Self-starter comfortable operating with limited direction and adjusting to evolving priorities

ADDITIONAL REQUIREMENTS

Ability to lift up to 25 lbs. unassisted

Ability to stand, walk, and move throughout a large facility for long periods

ITAR REQUIREMENTS

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .