Trust Analyst (Security & Privacy)

At Navan, our mission is to power the in-person connections that move people, ideas, and businesses forward. Trust is the foundation of that mission. As a Trust Analyst, you will be the bridge between our cutting-edge security practices and our global customers. You will play a pivotal role in the sales cycle by providing transparency into our security and privacy posture, ensuring that our customers feel confident in how we protect their data.

You will be a subject matter expert on Navan’s "Trust Center," leveraging AI-driven tools to streamline security reviews and partnering closely with our Privacy and Sales teams to accelerate deal velocity while maintaining the highest standards of compliance.

What You’ll Do

Customer Security Advocacy: Act as the primary point of contact for responding to complex security and privacy questionnaires from prospective and existing clients.

Contractual Excellence: Review and redline security and privacy exhibits within customer contracts, ensuring Navan’s commitments align with our internal controls and global regulations (GDPR, CCPA, etc.).

Trust Center Management: Own and optimize our trust.navan.com portal (hosted on SafeBase). You will ensure all security documentation, certifications (SOC2, ISO), and sub-processor lists are evergreen.

AI-Driven Efficiency: Utilize and train AI questionnaire assistance tools to automate repetitive inquiries, allowing the team to focus on high-impact strategic reviews.

Cross-Functional Collaboration: Partner closely with the Privacy and Legal teams to stay ahead of regulatory changes and provide unified responses to sensitive data-handling inquiries.

Sales Enablement: Empower the Sales and Account Management teams by updating internal knowledge bases and the public-facing website with the latest security and trust information.

What We’re Looking For

Experience: 2–4 years of experience in Security Operations, IT Audit, Customer Trust, or a related GRC (Governance, Risk, and Compliance) role, preferably within a SaaS environment.

Technical Familiarity: Understanding of security frameworks (SOC 2, ISO 27001, NIST) and privacy regulations (GDPR, CCPA).

Tooling Expertise: Experience with Trust Center platforms (SafeBase or similar) and AI-assisted questionnaire tools is a major plus.

Communication: Exceptional written and verbal communication skills. You can translate "security-speak" into clear, professional language for clients.

Detail Oriented: You are meticulous with redlines and never let a detail slip through the cracks in a 200-question security audit.

Builder Mindset: You are excited to optimize workflows and find ways to make the "Trust" function a competitive advantage for Navan.