Senior Program Manager

The Sr. Program Manager oversees the coordination and administration of all aspects of implementation and custom development efforts for an enterprise partner.

As a member of the team, the candidate will work with our Enterprise clients in defining feature requirements and oversee the development of those features from inception to release.

The Sr. Program Manager also leads the analysis, documentation, and management of business requirements and will ensure that requirements are fully understood by the technical team before solutions are designed and implemented.

The ideal candidate must be comfortable working directly with clients and must be able to articulate technology and product positioning to both business and technical users.

Job Responsibilities

Work with Enterprise partners to determine feature set needs

Understand business needs, and gather and interpret functional and technical requirements

Understand technical details concerning how our software works and the problems they solve for our clients

Provide program management support for complex integration and custom development efforts

Write functional requirement documents for Product Owners who break down the requirements into user stories for SCRUM teams

Mentor and train Program Managers

Identify and engage all key stakeholders, contributors, business and technical resources required for projects and ensure contributors are motivated to complete tasks within the parameters of the project plan

Work with Development to communicate partner needs and strategize on how to incorporate the needs into the existing platform

Collaborate with business owners, financial planners and software engineers in the design and development of financial planning software

Work with Software Engineering and Quality Assurance to ensure software implementations meet partner business requirements

Work with Software Engineering and Quality Assurance to configure and test enterprise-specific software installations

Support QA with direction, support and writing of test cases in the areas of auditing and testing

Serve as Technical Support liaison to Customer Service regarding issue tracking and problem resolution

Be the single point of contact between the Enterprise partner and internal team

Work with PMO to coordinate resources between engineering, QA and self for the duration of the project

Manage the project life cycle to ensure comprehensive, timely and high-quality outcomes for software project delivery

Serve as informal project manager and communicate with both internal and external partners with project status and weekly status reports

Serve as the point person and be on-call during the product release

Review contracts pertaining to software functionality and write statements of work for custom partner work

Remain current on technical and professional developments affecting areas of responsibility

Requirements

Bachelor’s degree in Computer Science or related field or equivalent experience required

6+ years’ experience in a combination of program management, business analysts, project management and/or software application development in the financial services industry

Skills

Clear understanding of enterprise software implementation and technical services

Experience with software application development

Strong requirements gathering, analytical and diagnostic skills

Ability to work on multiple projects concurrently with competing priorities

Experience working in a software development arena building Financial Software applications

Working knowledge of Financial Planning concepts or experience in the Financial Services industry

Be able to wear multiple hats – program manager, project management, business analysis, specification writer

Excellent written, oral, and listening communication skills

Ability to resolve conflicting end-user requirements

Strong analytical and diagnostic skills

Top notch organizational skills and ability to work within processes

Working knowledge of Microsoft Office, Microsoft Project and Microsoft Visio

Detailed oriented

Team player

The salary range for this position is $106,000 - $140,000; commensurate salary to be determined based on skills, professional background and expertise. This position is also eligible, pursuant to applicable eMoney policies, for the annual bonus program, retirement contributions, health insurance, sick leave, parental leave and paid time off.