IT Infrastructure & Security Manager

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

What R.E. Mason Offers Associates

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

Participation in the Employee Stock Ownership Program (ESOP)

Retirement plan, including a Safe Harbor contribution

Medical / Dental / Vision Insurance

Employer paid Life Insurance and Long-Term Disability Insurance

Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave

Paid Parental Leave

Paid company holidays

Career Development Program

Retirement and Financial Wellness program

Employee Assistance Program (EAP)

Alternative/Hybrid Work Schedules

General Description

The IT Infrastructure & Security Manager plays a critical role in ensuring R.E. Mason’s IT environment is reliable, secure, and positioned to support continued growth. This leader will own day-to-day IT operations while driving improvements in structure, visibility, and overall service delivery.

In this role, you will lead a cross-functional IT function spanning infrastructure, end-user support, and cybersecurity—balancing hands-on technical execution with leadership responsibilities. You will have the opportunity to shape how IT operates within a growing organization and directly impact how technology supports the broader business.

Success Profile

IT operations are well-coordinated and predictable, with clear ownership of issues and initiatives

Stakeholders experience high confidence in IT delivery, driven by consistent communication and follow-through

Issues are proactively surfaced, clearly communicated, and effectively managed across the organization

Help desk and infrastructure teams operate with clear accountability and defined priorities

Cybersecurity and compliance efforts are well-organized, visible, and understood by leadership

The IT function is viewed as reliable, responsive, and professionally managed

Specific Responsibilities

IT Operations & Infrastructure

Own the performance, availability, and reliability of IT infrastructure and core platforms

Lead system administration activities including patching, upgrades, backups, and disaster recovery planning

Oversee infrastructure lifecycle management (hardware refresh, upgrades, capacity planning)

Help Desk & End User Support

Manage and develop a team of help desk technicians and system administrators

Establish and optimize a tiered support model (Tier 1 / Tier 2 / Tier 3 escalation)

Monitor ticket volumes, SLAs, and user satisfaction; drive continuous improvement in support delivery

Ensure effective onboarding, training, and knowledge base development for end users

Provide clear, consistent communication to end users and internal stakeholders regarding issue status, expectations, and resolution timelines

Cybersecurity & Compliance

Own cybersecurity operations including endpoint protection, identity management, vulnerability remediation, and incident response

Lead compliance initiatives (NIST SP 800-171, client-driven requirements, internal security policies)

Support audits, risk assessments, and evidence collection in coordination with GRC resources

Manage tools such as SIEM, EDR, MFA, and access control systems

Clearly communicate risks, gaps, and remediation priorities to leadership in a concise, decision-oriented manner

Budgeting, Procurement & Vendor Management

Develop and manage IT operating and capital budgets

Lead purchasing decisions for hardware, software, and security tools

Manage vendor relationships (licensing, support agreements, renewals, and performance)

Optimize cost vs. performance across infrastructure, licensing, and support models

Leadership & Team Development

Recruit, mentor, and develop IT team members across help desk and system administration

Establish clear roles, priorities, and accountability across the team

Maintain visibility into work in progress, risks, and key initiatives

Ensure strong follow-through on commitments and consistent communication across stakeholders

Balance hands-on execution with leadership responsibilities

Strategy & Continuous Improvement

Define and execute IT infrastructure and cybersecurity roadmap

Identify and implement improvements to tools, processes, and service delivery

Partner with business units to align IT services with operational needs

Support broader digital transformation and system enablement initiatives

Implement and lead structured work management practices using Agile/Scrum methodologies, leveraging tools such as Jira to manage priorities, track work, and establish consistent team execution rhythms (e.g., sprint planning, standups, retrospectives)

Qualifications

Required Competencies

US Citizenship with a valid driver’s license required

Excellent communication and interpersonal abilities.

Ability to work in team environment; a team player

Self-directed, self-motivated, and detail oriented

Customer focused

Highly organized, reliable, and ownership-oriented

Required Education & Experience

7+ years of experience in IT infrastructure, system administration, or cybersecurity roles

2+ years of experience managing technical teams

Strong hands-on experience with:

Microsoft 365 / Azure / identity management

Server, network, and endpoint infrastructure

Security technologies (EDR, SIEM, MFA, vulnerability management)

Experience with IT service management / ticketing systems

Experience supporting or leading cybersecurity compliance initiatives

Experience implementing Agile/Scrum practices and using tools such as Jira or similar platforms for work management

Preferred Experience/Competencies

Experience with NIST, ISO 27001, SOC 2, or similar frameworks

Experience in hybrid IT/OT environments (manufacturing or industrial clients)