Frontline Automation Engineer

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

What R.E. Mason Offers Associates

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

Participation in the Employee Stock Ownership Program (ESOP)

Retirement plan, including a Safe Harbor contribution

Medical / Dental / Vision Insurance

Employer paid Life Insurance and Long-Term Disability Insurance

Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave

Paid Parental Leave

Paid company holidays

Career Development Program

Retirement and Financial Wellness program

Employee Assistance Program (EAP)

Alternative/Hybrid Work Schedules

General Description

The successful candidate will be a significant contributor on our Frontline Support Team.

The Frontline Engineer is responsible for fielding support calls from customers during process startup and routine production. The Frontline Engineer serves as the first line of defense for customers and helps troubleshoot problems with Emerson DeltaV DCS and related systems.

The Frontline Engineer ensures that commissioning or production delays are minimized by interfacing with customers' operations personnel to diagnose and solve a range of automation issues. The Frontline Engineer has adequate process knowledge to determine when issues are not automation related, to communicate actions clearly to operations personnel, and to ensure that troubleshooting actions do not impact production.

The Frontline Engineer communicates troubleshooting findings clearly and accurately to customers' automation personnel for use in developing permanent solutions to problems. The Frontline Engineer has the opportunity for cross-training in Manufacturing Execution Systems (MES) and DeltaV Lifecycle support.

The Senior Frontline Engineer works a rotating shift schedule to ensure customers have real time access to support. The Frontline Engineer works 100% remotely provided there is high-speed internet access and the ability to answer support calls in a timely manner. You will be expected to travel to our core R.E. Mason sites (NC, SC, VA) for team meetings/trainings about 5% of the time.

Specific Responsibilities

Field time-critical support calls related to DeltaV DCS, MES interfaces, and related systems

Communicate with operations personnel to understand the scope of a problem, and relay necessary troubleshooting actions

Identify and troubleshoot batch recipe issues within the DeltaV DCS system

Identify and troubleshoot issues within MES interfaces

Identify and troubleshoot issues related to system hardware, software, network, and instrument bus technologies

Generate accurate and concise call logs for tracking and change management purposes

Work independently, remotely

Work a rotating shift schedule

Up top 5% travel to NC, SC, VA core R.E. Mason offices for trainings/meetings

Required Competencies

Excellent verbal and written communication skills

Ability to meet project team commitments and deadlines.

Ability to work in team environment; a team player

Ability to work independently, self-directed, self-motivated, and detail oriented

Customer focused

Organized and reliable; demonstrates integrity

Be a United States Citizen with a valid driver’s license

This position is not available to applicants residing in the following states: New York, California, Illinois, or Colorado.

Required Education and Experience

B.S. in CHE, EE, ME, Comp. Eng, Comp. Sci., other related disciplines OR

3+ years of relevant experience as an operator in a DeltaV controlled manufacturing facility

MS Office Experience

Preferred Experience/Competencies

1+ years of relevant automation experience with DeltaV Control Systems

Experience with additional Control Systems or PLCs

ISA S88 experience

Understanding of regulated or validated systems

Prior experience working in a relevant manufacturing environment

Windows Server 2016/2019 and network troubleshooting skills

Physical Requirements

Sitting

Using a Computer

Using a Telephone

RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA) , if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.

This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.