Refund and Cancellation Policy

#The short version

Cancelling is as easy as signing up. Pause is an option, never a step you have to get through to cancel.

#Contents

1. Plans, credits and billing basics
2. How to cancel
3. What happens when you cancel
4. Undoing a cancellation
5. Pausing instead of cancelling
6. Changing plans
7. The 7-day full refund, and refunds of bought credits
8. The Interview Guarantee
9. Refunds for billing errors
10. When fees are not refundable
11. Failed payments
12. Chargebacks and disputes
13. Discounts, promotion codes, student pricing and referral credits
14. Deleting your account
15. If we end or change the service
16. Extra rights depending on where you live
17. How refunds are paid
18. Service interruptions
19. When your account is suspended or closed for breaking the rules
20. Common situations, answered
21. What to include in a refund request
22. Contact

#1. Plans, credits and billing basics

Credits. Paid actions (such as a tailored application, a quick application, a builder message or a translation) use credits, at the prices shown next to each action before you take it. We charge credits only when an action succeeds: if it fails, is blocked or you reject it, nothing is charged.

• Subscription credits expire at the end of each credit cycle and do not roll over. The app always shows when your current credits expire.

• Credit packs (Pro only). Pro users can buy packs of 100 credits (US $9), 300 credits (US $24) or 1,000 credits (US $69). Bought credits never expire, and they are used after your subscription credits.

• Auto top-up is off by default. If you turn it on, you choose a pack and a monthly spending limit; we charge your saved card for that pack when your balance drops below 20 credits, never above your limit, and email you each time it charges.

• Payments are processed by Stripe. We never see or store your full card number.

• Paid plans renew automatically at the end of each period (monthly or yearly) at the then-current price, plus any applicable tax, until you cancel.

• You are charged at the start of each period, in advance.

• We tell you before you pay the price, how often you will be charged, that the plan renews until you cancel, and how to cancel. You agree to these terms with an unticked checkbox at checkout, and we email you a confirmation.

• Yearly plans: between 15 and 45 days before a yearly plan renews, we email you a reminder with the renewal date, the amount and how to cancel.

• Price changes: we give you at least 30 days' notice by email before a new price applies to you, and it applies from your next renewal after that notice. You can cancel before then.

#2. How to cancel

You can cancel at any time. You do not need to call, email or talk to anyone.

In oyapilot (recommended):

1. Open Settings.
2. Choose Billing.
3. Select Cancel plan.
4. Confirm.

You will see a confirmation on screen, and we will email you a confirmation. If we show you the option to pause, you can ignore it and cancel with the same number of clicks.

Other ways that work too:

• the Manage billing link in any receipt or invoice email, which opens the Stripe billing portal, where you can cancel; or
• an email to support@oyapilot.ai from the email address on your account saying you want to cancel. We will cancel within 1 business day and confirm by email. If your plan renews before we act on your email, we will refund that renewal.

#3. What happens when you cancel

1. Your plan stops renewing. You will not be charged again.
2. You keep your paid plan until the end of the current period, because you have already paid for it. (If you also receive a refund under Section 7 or 8, your paid access ends when the refund is processed.)
3. At the end of the period, your account moves to the Free plan:
   • job-hunting agents stop;
   • Autopilot stops, and no further applications are sent for you;
   • paid features, such as the application mailbox, interview prep and higher limits, are no longer available; and
   • Free plan limits apply.
4. Your credits. The subscription credits you have stay usable until the end of their credit cycle. Bought credits stay in your account, and you can spend them on anything the Free plan allows.
5. Your data stays on the Free plan. Your kits, résumés, tracker history and settings remain in your account unless you delete them or your account.
6. Applications already sent stay sent. Cancelling does not withdraw applications that employers have already received. To withdraw one, contact the employer.
7. Reply addresses. After your paid plan ends, mail sent to your application reply addresses may no longer be received. Before cancelling, give active employers your personal contact details if you want to keep hearing from them.

#4. Undoing a cancellation

Until the end of your current period, you can undo a cancellation from Settings, Billing. Your plan then continues and renews as normal. After the period ends, you can subscribe again at any time, at the price shown at that time. Any discount you had does not return unless we offer it again.

#5. Pausing instead of cancelling

Many people stop searching when they find a job, then search again later. A pause keeps everything ready for next time.

How to pause: Settings, Billing, Pause for 30 days.

While your plan is paused:

• you are not charged for the 30 days;
• your account works like a Free plan account: agents and Autopilot stop, and paid features are unavailable;
• your credits do not refresh during the pause; subscription credits from the current cycle still expire at its end, and bought credits stay;
• your kits, agents, settings and history are kept; and
• you can end the pause early from the same screen.

When the pause ends: your plan resumes automatically and billing restarts at your then-current price. We email you before billing restarts. If you do not want it to restart, cancel at any time during the pause.

Limits: we may limit how often you can pause (for example, one pause in any [90] days). If a limit applies to you, we will show it on the pause screen.

Pause never gets in the way of cancelling. If you want to cancel, cancel. You never have to pause first, and the cancel button is always shown alongside the pause option.

#6. Changing plans

There is one paid plan, Pro. You can switch Pro between monthly and yearly billing from Settings, Billing. We show you what you will be charged or credited before you confirm. Moving from Pro to Free is a cancellation (Section 2).

Switching from monthly to yearly:

• The change takes effect immediately.
• You are charged a prorated amount for the rest of the current period, calculated by Stripe, and the yearly price applies from then on. The prorated charge is invoiced straight away.
• A new credit cycle starts on the switch date with a fresh 600 credits. Unspent subscription credits from the old cycle end.

Switching from yearly to monthly: takes effect at the end of your yearly period, unless you ask us to switch sooner.

#7. The 7-day full refund

If oyapilot is not right for you, you can have your first payment refunded in full if you ask within 7 days of that payment.

Who it applies to:

• the first payment on your account, whether monthly or yearly, whatever you used in those 7 days;
• once per account, and one time per person.

Who it does not apply to:

• renewals;
• a later subscription after you previously cancelled;
• plan changes made more than 7 days after your first payment; or
• a first payment made with a 100% discount (there is nothing to refund).

How to ask:

1. Cancel your plan (Section 2).
2. Email support@oyapilot.ai from your account email within the 7 days, with the subject "7-day refund", or use the refund option in Settings, Billing, where shown.

What happens: we refund the full amount of your first payment, including tax, and your account moves to the Free plan when the refund is processed. The subscription credits for that cycle are removed. Bought credits are not affected (see below). You keep your data.

Examples:

• You start Pro monthly on 1 March for $49 and ask on 6 March. You get $49 back.
• You start Pro yearly on 1 March for $490 and ask on 7 March. You get $490 back.
• You start Pro monthly on 1 March and ask on 10 March. The 7 days have passed, so the regular rules apply: you can cancel, and you keep Pro until 31 March, but the payment is not refunded (unless Section 8, 9 or 16 applies).

#Refunds of bought credits

Unused bought credits are refunded in full if you ask within 30 days of buying them, no questions asked. If you have used part of a pack, we refund the unused part; the used part stays paid. After 30 days, bought credits are not refundable, but they still never expire.

Examples:

• You buy 300 credits for $24 on 1 March, use none, and ask on 20 March. You get $24 back.
• You buy 300 credits for $24 on 1 March, use 150, and ask on 20 March. You get $12 back for the 150 unused credits.
• You buy 100 credits on 1 March and ask on 5 April. The 30 days have passed, so they are not refunded, but you keep them and they never expire.

#8. The Interview Guarantee

The full rules are in Appendix C of the Terms. This is a plain-language version.

#8.1 The promise

If you send at least 50 tailored applications through oyapilot in the first 60 days of your first paid plan, with a complete profile, and not one of them leads to an interview invitation, we refund all the subscription fees you paid in those 60 days.

#8.2 The conditions

1. Your first paid plan. The 60 days start on the date of your first payment. One guarantee per person.
2. No gaps. Your plan stays active for all 60 days. Pausing during the 60 days ends eligibility.
3. Complete profile before you apply: a base résumé with no unfilled placeholders, a completed Application Profile (contact details, work history, education), at least one agent or saved search with target roles and locations, and application reply addresses switched on.
4. Fifty tailored applications, each with a résumé and cover letter rewritten for that job, each sent through oyapilot and marked "Applied", each to a different posting.
5. Real, relevant jobs: no posting was rated High ghost risk when you applied, each role matches your stated targets, and the two-per-employer limit applied.
6. No interview invitation from any of those applications during the 60 days or in the 14 days after.

#8.3 What counts as an interview invitation

Any invitation to a phone screen, recruiter call, interview of any kind, skills assessment, take-home exercise or assessment day, for a job you applied to through oyapilot. It counts whether or not you accepted it, and whether it arrived in your oyapilot mailbox, your personal email, by phone, by text or through an employer's portal.

#8.4 When the guarantee does not apply

• anything in your profile or applications was false;
• you broke our Terms;
• you switched off or bypassed reply addresses, or deleted or hid employer messages;
• you received an invitation and did not mention it in your claim;
• someone else used your account, or you applied for someone else;
• you already received a refund or chargeback for the same period;
• your target roles required a license, clearance or qualification you do not hold; or
• your first paid plan was fully discounted, or used a code that excludes the guarantee.

#8.5 How to claim

Email support@oyapilot.ai from your account email with the subject "Interview Guarantee", within 30 days after your 60 days end. Say that you meet the conditions and did not receive an interview invitation. We check your account records (your tracker and the invitations detected in your mailbox) and reply within 14 days. If we approve the claim, we refund you under Section 17, and you choose whether your plan ends now or continues at the regular price. If we decline, we tell you why, and you can reply with more information for us to reconsider.

#8.6 Worked examples

• Pro monthly. First payment of $49 on 1 March, renewal of $49 on 31 March. Your 60 days run from 1 March to 29 April. Payments in that window: $98. If your claim is approved, you get $98 back.
• Pro monthly with the first-month offer. First month at 15% off ($41.65), then $49. Payments in the window: $90.65. That is the refund.
• Pro yearly. One payment of $490 on 1 March. The yearly payment was made in the window, so an approved claim refunds $490 and your plan ends.

#8.7 What the guarantee is not

It is a refund promise. It is not a promise that you will get an interview or a job, and it does not change who makes hiring decisions (employers do).

#9. Refunds for billing errors

If we charge you by mistake, we refund the incorrect amount once we confirm the error. Examples:

• a duplicate charge;
• a renewal after a cancellation we failed to process;
• a charge at a price other than the one that applied to you; or
• a charge after you deleted your account.

Email support@oyapilot.ai with the date and amount. You do not need to file a dispute with your bank; we will fix it directly.

#10. When fees are not refundable

Except as described in Sections 7 to 9 and 15 to 16, or where the law requires otherwise, fees are not refundable. In particular, we do not give refunds or credits for:

• the remaining part of a period after you cancel (you keep access until the period ends instead);
• unused or expired subscription credits, agents or other allowances (unused bought credits can be refunded within 30 days, Section 7);
• periods in which you did not use oyapilot;
• renewals you forgot to cancel, outside the 7-day refund window (this is why we send confirmations and yearly reminders); or
• outcomes of your job search.

We may still give a refund or credit at our discretion in unusual situations. Ask us.

#11. Failed payments

If a payment fails, Stripe retries it over the following days, and we email you to update your payment method. Your paid plan usually stays active while we retry. If the payment still fails, we move your account to the Free plan. You can resubscribe at any time. You are still responsible for amounts for periods in which you had paid access.

#12. Chargebacks and disputes

Please contact us before disputing a charge with your bank. We can usually fix billing problems the same day. If you do file a dispute, we may pause your paid features while it is open. If a dispute is filed in bad faith, or after we already refunded the charge, we may close the account.

#13. Discounts, promotion codes, student pricing and referral credits

• First-month offer for new accounts: a discount on your first month when you upgrade within 7 days of signing up. It applies to the first billing period only. After that, the regular price applies automatically unless you cancel.
• Student pricing: 30% off for students who verify eligibility. We may ask you to verify again at renewal. If you are no longer eligible, the regular price applies from your next renewal, and we tell you in advance.
• Promotion codes: follow the terms shown with them and Appendix E of the Terms. Discounts cannot be combined unless the offer says so, and they have no cash value.
• "Forever" discounts last as long as the same subscription stays active on the same plan and billing interval. They end if the subscription ends, if you change plan or interval (unless we reapply it), or if the code is withdrawn.
• Referral credits are free months of service applied to future invoices. They are not paid in cash and may be reversed if the payment that earned them is refunded or disputed.
• Refunds of discounted payments are for the amount you actually paid.

#14. Deleting your account

Deleting your account (Settings, Privacy and data, Delete account) also cancels your paid plan, so you will not be charged again. Deleting your account does not by itself refund money already paid, and any credits left in your account are lost when it is deleted. If you are within the 7-day refund window, or the 30-day window for bought credits, ask for that refund before deleting, so we can match the request to your account.

[Engineering, critical: as of 26 September 2026 account deletion does not cancel the Stripe subscription. A deleted user can keep being charged. Fix before publication.]

#15. If we end or change the service

• If we shut down oyapilot, we give at least 30 days' notice where possible and refund the unused part of any prepaid period.
• If we close your account for a reason that is not your fault, we refund the remaining full months of your current period.
• If we remove a major feature of your plan during a period you paid for, you can ask for a prorated refund for the rest of that period within 30 days.

#16. Extra rights depending on where you live

Nothing in this policy takes away a right the law gives you that cannot be waived.

California. We follow the California Automatic Renewal Law: clear renewal terms before purchase, your affirmative consent, an acknowledgment email with cancellation instructions, one-step online cancellation, yearly reminders, and notice before material changes including price increases.

New York. If you subscribed online, you can cancel online, including by the one-step cancel in Section 2. We send the notices New York law requires before renewals and material changes.

Texas. Nothing in this policy waives your rights under the Texas Deceptive Trade Practices-Consumer Protection Act that cannot be waived.

Other US states. Colorado, Minnesota, Massachusetts and other states have their own automatic renewal and cancellation rules. Where they give you more, they apply.

European Economic Area, United Kingdom and Switzerland. You can withdraw from a paid plan within 14 days of buying it, without giving a reason, by emailing support@oyapilot.ai. Because you asked us to start the service right away, we refund what you paid minus a proportionate amount for the days you had the service. (Our 7-day full refund is more generous in the first week, and you get whichever is better for you.)

Australia, Canada and elsewhere. Your local consumer law may give you rights that cannot be excluded. They apply in addition to this policy.

#17. How refunds are paid

• Refunds go back to the original payment method, through Stripe.
• Most banks show a refund within 5 to 10 business days after we issue it.
• Refunds are in the currency you paid in. Your bank may charge or credit exchange rate differences, which we cannot control.
• We do not refund in cash, by check or to another card unless the law requires it (for example, if the original card has been closed and your bank cannot accept the refund, contact us and we will find a lawful alternative).
• Tax charged on a refunded payment is refunded with it.

#18. Service interruptions

We work to keep oyapilot running, but we do not promise any level of uptime, and outages of our providers, employers' websites or hiring systems can interrupt it (Terms, Section 5.10).

If oyapilot is unavailable, or a core paid feature does not work, for more than 72 hours in a row because of a problem on our side, you may ask for a prorated credit for the affected days by emailing support@oyapilot.ai within 30 days. Credits are applied to your next invoice. This does not apply to:

• planned maintenance we announced in advance;
• problems with a particular employer's website or hiring system, or employers blocking automated applications;
• outages at your internet provider, device or browser; or
• features marked beta, preview or coming soon.

#19. When your account is suspended or closed for breaking the rules

If we suspend or close your account because you broke our Terms (for example, by submitting false information, abusing the Interview Guarantee or promotions, sharing an account, or using a stolen payment method), you are not entitled to a refund of fees already paid, except where the law requires one. Any referral credits, promotions and pending Interview Guarantee claims are cancelled. If we close your account for a reason that is not your fault, Section 15 applies.

#20. Common situations, answered

I got a job. What should I do? Congratulations. Cancel in Settings, Billing, or pause for 30 days if you want to keep your setup ready. Consider switching off Autopilot straight away so no new applications go out while you wait for your plan to end. Applications already sent stay with employers; let any you are still in process with know, if you wish.

I forgot to cancel and my plan renewed. If this was your first ever payment and it was less than 7 days ago, you can get a full refund (Section 7). Otherwise, renewals are not refundable, but you can cancel now and you keep your plan until the end of the period you paid for. If the renewal was a yearly plan and our reminder email did not reach you because of an error on our side, contact us and we will look at it.

I cancelled but was still charged. That is our error. Email support@oyapilot.ai and we refund it (Section 9).

I was charged while my plan was paused. You should not be charged during a pause. Email us and we refund it.

My card expired or was declined. Update your card in Settings, Billing, or through the link in our email. Your plan usually stays active while payment is retried (Section 11).

Autopilot applied to a job I did not want. Tell us within 14 days (Terms, Section 7.11). We check what happened, fix the cause if it was our error, and help you write to the employer. If our error caused it, we credit or refund that month. If Autopilot followed the settings you chose, tighten the agent's rules or switch back to approving each application.

A feature did not work for me. Tell us what happened. We would rather fix it. If a paid feature was unavailable for more than 72 hours because of us, see Section 18. If it is within your first 7 days, the 7-day refund also applies.

I did not use my plan at all this month. Unused time and allowances are not refunded (Section 10). You can pause (Section 5) or cancel (Section 2) so it does not happen again.

I have two accounts by mistake and paid twice. Tell us which one to keep. We refund the duplicate payment and help you close the other account.

I switched from monthly to yearly. Why was I charged right away? The switch takes effect immediately, and you pay the prorated difference for the rest of the current period (Section 6). You see the amount before you confirm.

My credits ran out before the cycle ended. On Pro, you can buy a credit pack or turn on auto top-up (Section 1). On Free, you can upgrade to Pro or wait for your next refresh. Free features such as ghost checks and fit keep working.

My subscription credits expired. Can I get them back? No. Subscription credits expire at the end of each cycle and are not refunded (Section 10). Bought credits never expire.

Auto top-up charged me and I did not want it. Turn auto top-up off in Settings, Credits. The credits it bought are bought credits, so if you have not used them, you can have them refunded within 30 days (Section 7).

I am a student and graduated. Student pricing can end at your next renewal after you are no longer eligible. We tell you before that happens.

Someone else paid for my plan. Refunds go back to the card that paid. The account stays yours.

I deleted my account. Can I get a refund? Deleting your account cancels future charges but does not refund past payments. If you were within the 7-day window, contact us from the email address you used and we will still honor it.

I disputed a charge with my bank. Please tell us too. We will usually refund directly, which is faster. While a dispute is open, paid features may be paused (Section 12).

I live outside the US. Do I have extra rights? Possibly. See Section 16. In the EEA, UK and Switzerland you have a 14-day right to withdraw.

The Interview Guarantee: I got an interview request by phone, not email. Does it count? Yes. Any interview invitation counts, however it arrived, and must be mentioned in a claim (Section 8.3).

The Interview Guarantee: I paused in week three. A pause during your first 60 days ends eligibility for the guarantee (Section 8.2), unless we agreed otherwise in writing.

Can I get a refund in cash or to a different card? No, refunds go to the original payment method unless the law requires otherwise (Section 17).

#21. What to include in a refund request

To help us answer quickly, email support@oyapilot.ai from the email address on your account and include:

• the type of request (7-day refund, refund of bought credits, billing error, Interview Guarantee, service interruption credit, or other);
• the date and amount of the charge;
• for a billing error, what went wrong; and
• for the Interview Guarantee, a statement that you meet the conditions in Section 8.2 and did not receive an interview invitation.

We never ask for your full card number, your password or your bank login. Anyone who does is not us.

#22. Contact

Billing, cancellation and refunds: support@oyapilot.ai

We aim to reply within 2 business days.

Oyatco LLC is an online business based in Texas, United States.